Official Documents

Privacy Policy ZK99

ZK99 takes every detail of the personal data you entrust to us seriously. This document clearly explains how your information is collected, used, protected, and managed throughout your use of our platform.

Updated: 1 January 2026
SSL 256-bit
All data is fully encrypted
No Data Sales
Your information is never sold to anyone
Full Member Rights
You may access, edit, or delete your data

1Introduction

ZK99 (zk99.fun) is committed to protecting the privacy of every member using our platform. This Privacy Policy is established to ensure you fully understand how your personal data is collected, stored, used, and protected throughout your membership with ZK99.

This document applies to all ZK99 platform users without exception – including visitors browsing the website without registering, active registered members, and former members whose accounts have been terminated. By continuing to use the ZK99 platform, you acknowledge that you have read and understood this Privacy Policy.

Note: This Privacy Policy should be read together with ZK99 Terms and Conditions. Both documents together form the complete agreement between you and the ZK99 platform.

2Information Collected

ZK99 collects various types of information to ensure the services we provide run smoothly, securely, and meet your needs as a member. The types of information collected are as follows:

Data Category Example Information Purpose of Collection
Personal Identity Full name, date of birth, identification card number Account verification & KYC compliance
Contact Information Email address, phone number Account communications & notifications
Financial Data Bank account number, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, web browser Security & fraud prevention
Usage Data Game records, betting history, active session times Analytics & service improvement
KYC Documents Copy of identification card, bank statements Identity verification & legal compliance

All information collected is limited to what is strictly necessary for platform operations. zk99 does not collect sensitive personal data such as medical information, religious beliefs or members' political views.

Important: ZK99 will never request your account password via email, SMS, or any other communication channel. If you receive any such request, please do not respond and contact our support team immediately.

3How Your Information Is Used

Personal data collected by ZK99 is used solely for legitimate and transparent purposes. We use your information to:

  • Account management: Creating, verifying and maintaining your member account on the zk99 platform.
  • Transaction processing: Securely managing deposits, withdrawals and all financial transactions related to your account.
  • Platform security: Detecting and preventing fraud, unauthorized access, bonus abuse and other suspicious activity.
  • Legal compliance: Fulfilling anti-money laundering (AML), KYC and reporting obligations required by the relevant authorities.
  • Service communications: Sending important notifications regarding your account, transactions, platform updates and promotions you have subscribed to.
  • Platform improvements: Analyzing usage patterns to continuously improve the quality of zk99's services and user experience.
  • Customer support: Handling inquiries, complaints and support requests submitted through our support channels.
Our Commitment: ZK99 will not use your personal data for third-party marketing purposes without your explicit and express consent. You may withdraw consent for marketing communications at any time through your account settings.

4Data Sharing with Third Parties

ZK99 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. Your information is only shared in the following limited situations:

  • Payment providers: Information required to process your deposit and withdrawal transactions via FPX, DuitNow, Touch 'n Go eWallet, GrabPay or crypto providers.
  • Technology service providers: Technical partners who support platform operations, secure data storage and fraud prevention — all bound by strict confidentiality agreements.
  • Legal requirements: When required by court order, directive from a competent authority, or valid regulatory compliance requirement.
  • Interest protection: In cases where disclosure is necessary to protect the safety of other members, prevent fraud, or combat criminal activity.

Every third party that receives your data is required to comply with security and confidentiality standards equal to or higher than those practised by ZK99. We ensure that every data-sharing agreement includes robust data protection clauses before any information is shared.

5Data Security Measures

ZK99 implements multiple layers of technical and operational security to ensure your personal data is always protected against unauthorised access, loss, or misuse:

  • High-level data encryption using 256-bit SSL technology for all data transmitted between your device and zk99's servers.
  • Two-factor authentication (2FA) that can be enabled to add an extra layer of security to your account.
  • 24/7 monitoring by automated security systems that detect and block any suspicious login activity.
  • Passwords are stored using irreversible hashing — the zk99 team itself cannot read your password.
  • Regular security audits conducted by independent cybersecurity experts to identify and address any system vulnerabilities.
  • Access to user data among internal staff is restricted on a need-to-know basis only.
Shared Responsibility: While ZK99 takes all reasonable steps to protect your data, account security also depends on you. Please ensure your password is strong, unique, and not shared with anyone. Change your password regularly as an additional precaution.

6Cookies and Tracking Technologies

The zk99 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. The types of cookies used are:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us identify areas that need improvement.
  • Preference Cookies: Saving your preferences such as language, time zone and display settings for a more personalized experience.
  • Analytics Cookies: Used to understand overall platform traffic patterns and usage for service improvement purposes.

You may manage or block cookies through your web browser settings at any time. Please note, however, that blocking essential cookies may affect certain features of the ZK99 platform and your experience while using it.

7Data Retention and Deletion

ZK99 retains your personal data for as long as your account is active and for the period required after account closure to fulfil legal and contractual obligations. Our data retention policy is as follows:

  • Transaction records and financial activity data are retained for a minimum of 7 years after a transaction occurs, in accordance with applicable financial legal requirements.
  • KYC and identity verification documents are retained for 5 years after account closure for regulatory compliance purposes.
  • Customer support communication data is retained for 3 years for reference and dispute resolution purposes.
  • Anonymized usage analytics data may be retained for a longer period for platform improvement purposes.

Once the specified retention period expires, ZK99 will securely delete or anonymize your data using procedures that ensure it cannot be recovered or accessed again.

8Your Rights Over Personal Data

As a zk99 member, you have certain rights regarding your personal data that zk99 is committed to respecting and facilitating:

9Changes to This Privacy Policy

ZK99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technology in use. Any changes made will take effect immediately upon being published on the ZK99 website.

For significant changes that affect your privacy rights, ZK99 will notify you via in-platform notifications or the email registered to your account. It is your responsibility to review this Privacy Policy periodically and stay informed of the latest applicable terms.

Attention: Continued use of the zk99 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes made, please stop using the platform and contact us to close your account.

10Contact Us Regarding Privacy

If you have any questions, concerns or wish to submit a request regarding your personal data, zk99's Data Protection Officer team is ready to assist you through the following channels:

  • Live Chat: Available 24/7 directly through the ZK99 platform for immediate assistance.
  • Privacy Email: [email protected] (response time within 72 business hours)
  • General Support Email: [email protected]

All privacy-related inquiries will be handled with full confidentiality and resolved within a reasonable timeframe. ZK99 is committed to providing transparent, clear, and constructive responses to every request received.

Applicable Law: This Privacy Policy is governed by the data protection laws applicable in the jurisdiction where ZK99 operates. Any privacy disputes that cannot be resolved through mutual agreement will be referred to the designated resolution mechanism.

Full Control Over Your Data

ZK99 acknowledges and respects your rights as the owner of your personal data. The following are rights you may exercise at any time.

Right of Access

You have the right to obtain a copy of all personal data that ZK99 holds about you at any time.

Right to Rectification

You may request correction of inaccurate or incomplete data through your account settings or our support team.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Restriction

You may request that we restrict the processing of your data in certain situations while we investigate any disputes.

Data Portability Right

You have the right to receive your data in a machine-readable format and transfer it to another provider.

Right to Object

You may object to the processing of your data for specific purposes, including direct marketing, at any time.

Privacy is More Than a Promise

At ZK99, protecting your personal data is implemented through concrete systems and processes, not just words on paper.

End-to-End Encryption

All data transmitted between your device and zk99's servers is protected by the same 256-bit SSL encryption used by Malaysia's leading banking institutions.

Secure Data Storage

Your data is stored on servers protected by layered physical and digital access controls. Only authorized personnel can access sensitive information.

Regular Security Audits

Independent cybersecurity experts conduct regular vulnerability assessments to ensure zk99's data protection systems remain at the highest standard.

Data Anonymization

Data used for internal analytics purposes is fully anonymized, ensuring your personal identity cannot be linked to any report or statistical record.

Communication Controls

You have full control over the types of communications you wish to receive. Unsubscribe from any notification or promotional category at any time through your account settings.

Two-Factor Authentication

An additional security layer via two-factor authentication (2FA) is available to all members, ensuring only you can access your account.

Your Data Is Safe with ZK99

Join ZK99 with
Full Confidence

Your privacy and data security are zk99's top priority. Register today and enjoy a safe, fair and fully protected online gaming experience.

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